Stakeholders

Stakeholder Engagement

Material Topic Management

Engagement Links and Survey

Stakeholder Engagement

TA-I Technology values the voice of every stakeholder. By establishing transparent, diverse, and real-time two-way communication channels, we turn stakeholder focus areas into the core driving force behind our corporate sustainability transformation. In accordance with the five core principles of the AA1000 Stakeholder Engagement Standard (SES), our responsible business units have identified seven primary stakeholder groups: Shareholders, Suppliers/Contractors, Customers, Employees, Government Agencies, Academic/Research Institutions, and Financial Institutions.

Employees Provide a physically and mentally healthy workplace with diverse development opportunities to reduce turnover.
Customers / distributors Provide high-quality, safe products and after-sales service, maintaining customer satisfaction, recognition and cooperation.
Shareholders Protect shareholder rights and equal treatment, ensuring access to information, participation and decisions on major matters to sustain investor confidence.
Suppliers / contractors Maintain long-term cooperation and stable raw material and component supply, jointly upholding labor and human rights.
Government agencies Implement environmental controls and comply with regulations to prevent pollution and protect neighboring communities' quality of life.
Schools / research institutions Turn research into practical applications through industry-academia collaboration, develop specialists and advance R&D and innovation.
Financial institutions Provide financing support and favorable terms to support business growth and sustainability.

Communication Channels and Responses

Employees

Provide a physically and mentally healthy workplace with diverse development opportunities to reduce turnover.

Stakeholder: Employees
Key Topics: Information Security
Regulatory Compliance
Occupational Health & Safety
Product Quality & Responsibility
Customer Relationship Management
Communication Channels & Frequency: Phone / Email / Irregularly
Labor-Management Meetings / Quarterly
EAP / Irregularly
Grievance Channels / Irregularly
2025 Engagement & Responses: Labor-Management Meetings: 4
EAP Consultations: 55 attendances
Grievances: 68 cases

Customers / distributors

Provide high-quality, safe products and after-sales service, maintaining customer satisfaction, recognition and cooperation.

Stakeholder: Customers / Distributors
Key Topics: Customer Relationship Management
Business Integrity
Human Rights Management
Information Security
Product Quality & Responsibility
Communication Channels & Frequency: Client Meetings/ Quarterly
Business Visits / Monthly
Customer Satisfaction Survey / Annually
Phone & Email / Irregularly
2025 Engagement & Responses: Communication through on-site visits, seminars, emails, phone calls, and customer events as needed

Shareholders

Protect shareholder rights and equal treatment, ensuring access to information, participation and decisions on major matters to sustain investor confidence.

Stakeholder: Shareholders
Key Topics: Financial Performance
Talent Recruitment, Retention & Development
Occupational Health & Safety
Innovative Product R&D
Communication Channels & Frequency: Annual General Meeting / Annually
Official Website Investor Zone / Annually
Public Information Observation Post / Irregularly
2025 Engagement & Responses: Annual General Meeting: 1
Investor Conference: 1
Material Information Announcements: 23

Suppliers / contractors

Maintain long-term cooperation and stable raw material and component supply, jointly upholding labor and human rights.

Stakeholder: Suppliers / Contractors
Key Topics: Supplier Management
Product Quality
Business Integrity
Regulatory Compliance
Occupational Health & Safety
Communication Channels & Frequency: Factory Audits / Quarterly
Supplier Meetings / Monthly
Phone & Email / Irregularly
2025 Engagement & Responses: Online Supplier Conference: 123 suppliers
On-Site Audits: 9 suppliers
Document Reviews: 8 suppliers
SSR management assessments: 72 suppliers

Government agencies

Implement environmental controls and comply with regulations to prevent pollution and protect neighboring communities' quality of life.

Stakeholder: Government Agencies
Key Topics: Business Integrity
Regulatory Compliance
Energy Management
Air Pollution Control
Human Rights Management
Communication Channels & Frequency: Grievance Channels / Irregularly
2025 Engagement & Responses: No significant violations of environmental, social, or economic regulations in 2025
Integrity awareness and training provided to all employees, with a 99% training completion rate

Schools / research institutions

Turn research into practical applications through industry-academia collaboration, develop specialists and advance R&D and innovation.

Stakeholder: Schools / Research Institutions
Key Topics: Business Integrity
Regulatory Compliance
Information Security
Diversity & Inclusion
Occupational Health & Safety
Communication Channels & Frequency: Grievance Channels / Irregularly
2025 Engagement & Responses: Campus Recruitment Fairs: 5 sessions
Partnered with WuFeng University and Lunghwa University of Science and Technology on industry–academia programs
40 graduates in 2025, of whom 36 joined TA-I Technology, achieving a 90% retention rate

Financial institutions

Provide financing support and favorable terms to support business growth and sustainability.

Stakeholder: Financial Institutions
Key Topics: Financial Performance
Business Integrity
Risk Management
Regulatory Compliance
GHG Management
Communication Channels & Frequency: Annual General Meeting / Annually
Official Website Investor Zone / Monthly
Market Observation Post System (MOPS) / Irregularly
2025 Engagement & Responses: Disclosure of audited financial information
2025 CDP Climate Change: B
2025 CDP Water Security: B−